AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

AI-powered ads target you with eerie precision. Is hyper-personalization smart marketing or a branding risk? Here’s what you ...

AI agents aren’t just something on the horizon in a future-planning PowerPoint: they’re already in use in your organization.

AI’s role in content operations. While AI enhances automation and personalization, its success depends on structured ...

Digital asset management can help cut emissions, but is it enough to balance the carbon footprint of our growing digital ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of integrated ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...