Travel companies are ignoring customer service because they can. It's a seller's market for travel, now that the pandemic is ...

This comes up now and again, and I take my hat off to whatever marketer or recruiter at Delta put it together years ago. But ...

Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s ...

Delta Air Lines has issued a stern reminder to potential ... while creating moments that matter to our customers. The customer service experience begins the moment a Flight Attendant puts on ...

United Airlines announced a deal Friday with Elon Musk’s Starlink satellite network to provide free Wi-Fi on all its ...

Atlanta-based Delta Air Lines has further extended its suspension of flights to Israel, making it one of a number of airlines that have canceled flights to the country since the deadly explosions of ...